1. Introduction
This Personal Data Protection & Privacy Notice explains how EliteTech Solutions (Business Registration No. KT0569403-V) collects, uses, stores, discloses and protects personal data in connection with our website, enquiries, quotations, projects, products, services and support activities. This notice is prepared with reference to the Personal Data Protection Act 2010 [Act 709] and applicable amendments and guidance in Malaysia.
2. Personal Data We May Collect
Depending on how you interact with us, we may collect information including:
- name, company name, job or business information;
- email address, telephone number and other contact details;
- service requirements, enquiry details, project information and communications;
- quotation, order, support, warranty, licensing and transaction-related records; and
- technical information generated through website security or hosting services, such as IP address, browser/device information and security verification data where applicable.
3. Sources of Personal Data
We may obtain personal data directly from you through our website enquiry form, email, telephone or other communications, during quotations and business dealings, from your authorised representatives, or from relevant vendors, distributors and publicly available business sources where appropriate.
4. Purposes of Processing
We may process personal data to:
- respond to enquiries and communicate with you;
- prepare quotations, proposals and project scopes;
- supply, configure, deploy and support IT products and services;
- coordinate licensing, subscriptions, warranty, vendor or distributor matters;
- manage customer, supplier, project, accounting and administrative records;
- maintain website, email and information security and prevent spam, fraud or misuse;
- comply with legal, regulatory, contractual or professional requirements; and
- carry out other purposes reasonably related to the above.
5. Disclosure of Personal Data
Where necessary for the purposes above, personal data may be disclosed to our personnel, contractors, technology vendors, manufacturers, distributors, hosting, cloud, security and email service providers, professional advisers, auditors, insurers, banks or payment providers, and government or regulatory authorities where required by law. We do not sell personal data.
6. Overseas Processing and Service Providers
Some technology, cloud, security or email service providers used to operate our website and services may process information outside Malaysia. Where applicable, we take reasonable steps to use reputable service providers and handle such transfers in accordance with applicable Malaysian law.
7. Security and Retention
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. Personal data will be retained only for as long as reasonably necessary for the relevant business, support, legal, accounting or regulatory purpose, after which it may be securely deleted or anonymised.
8. Your Choices and Rights
Subject to applicable law, you may request access to or correction of your personal data, withdraw consent or request that certain processing be limited, and exercise data portability rights where applicable. We may require reasonable verification before processing a request.
9. Providing Personal Data
Information marked as required on our enquiry form is necessary for us to process and respond to your request. If required information is not provided, we may be unable to respond, prepare a quotation or provide the requested service.
10. Website Security and Cookies
Our website may use essential technical mechanisms and third-party security services to operate the site, protect forms and prevent automated abuse. Your browser may also store technical data needed for normal website operation. We do not currently use this website form to sell your information or create advertising profiles.
11. Access, Correction, Enquiries or Complaints
For questions about this notice, or to request access, correction or limitation of processing, please contact:
EliteTech Solutions
Business Registration No.: KT0569403-V
Email: sales@elitetech.com.my
12. Updates to This Notice
We may update this notice from time to time to reflect changes in our services, technology or legal requirements. The latest version published on this website will apply.